What are Slack notifications?
Slack Notifications are a way to get live information about your events. You can select nominated Slack channels in your Slack workspace to receive updates. The channel will receive following information:
- Phase change notifications when events are moved from PRE > MAIN > POST
- Stats about viewer numbers (only for customers with this feature activated).
- Hive QoE and P2P/PDN notifications (only for customers with this feature activated).
Slack Channels
Adding Channels
1. To set up Slack integration, you will first need to add the Slack channel/s where you wish to receive notifications. Navigate to Customisation > Slack Integration and click Connect to Slack.
2. A new tab will open containing the list of permissions requested and a search list Search for Channel… Select a channel from the search list and click Allow.
3. Return to the Slack Integration page. After a few seconds the page will update will your newly authorized channel listed. If you wish to add more channels click Add Channel and repeat the process.
Removing Channels
1. Click the X next to the name of a channel to open the delete popup.
2. Confirm with OK.
Setting Up an Event for Notifications
Now to receive notifications for an event, you need to select one of your authorised channels in the even’s settings page.
1. Select Streaming Events from the navigation bar.
2. Either Add a new event
or
Click on the ⚙ icon next to an existing event’s name.
3. In the Advanced Settings section, toggle External Notification ON and choose your channel in the Slack Integration dropdown.
4. SAVE your event.
Example Slack Notifications
The following examples illustrate the Slack notifications available and the information they contain.
Event Phase Change
Sends a message to your designated channel when an event changes phases (e.g. PRE -> MAIN), including a direct link to the event
Periodic Viewer Stats
Every 5 minutes, a notification is sent to your designated channel with viewer analytics for the event over the past hour, including a direct link to the event (only for customers with this feature activated).
Refer to the table below for more info regarding viewer analytics
| Stat | Definition | Example |
| Live Concurrent Viewers | The number of viewers watching at the moment the notification is sent | 19 |
| Peak Concurrent Viewers | The highest number of simultaneous viewers recorded in the past hour | 27 |
| Average Concurrent Viewers | The mean number of simultaneous viewers over the past hour | 23 |
| Average View Duration | The mean time viewers have spent watching during the past hour | 5 mins |
| Median View Duration | The middle value of all viewers watch times during the past hour | 10 mins |