Overview

A Primary account holder can add colleagues/team members as sub users to the organization's account. It is possible to add different types of sub users with varying privileges. This guide will show you how to add a sub user.

Adding a Sub User

Navigate to Account in the side menu and click on Manage Users. On the Manage Users screen, click on the "Add New" button.

In the General Settings section, enter the new user's Email and select the Role type you want to assign to the user. Then click on Save Settings.

In the above example, the available options for Role is Admin or Viewer. A user of Admin type, as the name suggests, has full admin privileges such as creation/deletion of Events, going Live, changing billing and closing the account. In contrast, Viewers can only see the screens and not make any changes, helpful for team members who might only be interested in the live stream stats and reports. Depending on your account setup you might have more Roles available in this dropdown list. 

As you can see below, the new user has been successfully added.

Removing a Sub User

Select the user(s) you want to delete and click on the Delete Sub Account(s) button that appears.

Editing a Sub User

Click on the gear symbol in the Edit column. On the Edit User screen, you can now change the user's Role or reset their password.

If you require further assistance, please don't hesitate to contact our support team.