Issue Overview
When navigating the StreamShark app using the Chrome browser, users may very rarely encounter an error page displaying the following error message:
ERR_HTTP2_SERVER_REFUSED_STREAM
The primary cause of this issue is typically related to corrupted or outdated cookies associated with the StreamShark app.
Fortunately, a simple workaround exists: clearing the cookies associated with the StreamShark app. This guide will walk you through the steps to resolve this error.
Step-by-Step Troubleshooting Guide
1. Confirm the Error
Before proceeding with the fix, make sure that the error code displayed is ERR_HTTP2_SERVER_REFUSED_STREAM. The error page will look similar to the following:
This site can't be reached
The webpage athttps://app.streamshark.iomight be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_SERVER_REFUSED_STREAM
If this is the error message you are seeing, proceed with the following steps to resolve it.
2. Clear Cookies Associated with the StreamShark App
To fix the error, clearing the cookies associated with the StreamShark app is required. Follow these steps:
For Google Chrome:
- Open Chrome and navigate to the StreamShark app page where you are encountering the error.
- Click the three vertical dots (the Menu icon) located in the top-right corner of the browser window.
- From the dropdown menu, select Settings.
- Scroll down to the Privacy and Security section and click Cookies and other site data.
- Select See all site data and permissions or All cookies and site data (depending on the Chrome version).
- In the search bar, type the URL or domain of the StreamShark app (
app.streamshark.io). - Click the trash can icon next to the cookie data for the StreamShark app to remove it.
- Refresh the page by clicking the refresh icon or pressing
Ctrl + Ron your keyboard.
Alternatively, you can clear cookies directly from the browser’s Developer Tools:
- Open Chrome and go to the page where the error is occurring.
- Right-click anywhere on the page and select Inspect from the menu, or press
Ctrl + Shift + I. - In the Developer Tools pane, click on the Application tab.
- From the left-hand sidebar, select Cookies under the "Storage" section.
- Select the StreamShark app domain (
app.streamshark.io). - Right-click on each cookie and select Clear or use the Clear All option.
- Refresh the page (
Ctrl + R).
3. Verify the Fix
Once the cookies have been cleared:
- Refresh the StreamShark app page.
- Attempt to navigate to the page that previously displayed the error.
If the error no longer appears, the issue has been successfully resolved.
Additional Notes:
- Browser Restart: If clearing cookies doesn’t immediately resolve the issue, close and reopen Chrome before trying again.
- Cache Clearing: If the issue persists after clearing cookies, try clearing the cache as well by navigating to Settings → Privacy and Security → Clear browsing data. Make sure to uncheck "Cookies and other site data" if you’ve already cleared the cookies.
FAQ
Q1: Will clearing cookies log me out of the StreamShark app?
A: Yes, clearing cookies associated with the StreamShark app will log you out. You will need to log back in after clearing the cookies.
Q2: I am seeing the error on other browsers as well. Can the same steps apply?
A: Yes, while this guide focuses on Chrome, clearing cookies for other browsers like Firefox and Edge can help resolve the issue. The process is similar—navigate to the cookies settings for the respective browser and clear the cookies associated with the StreamShark app.
Q3: What if the error persists even after clearing cookies?
A: If the error persists after following the steps above, please try the following:
- Clear the browser's cache.
- Try using Incognito/Private mode to determine if the error is caused by browser extensions or settings.
- If none of the above steps work please submit a support tick and we'll help you out.